Overview:

Our Client is a vibrant community and workspace that fosters innovation and entrepreneurship. As a Member Experience Executive, you will serve as the internal brand ambassador, leading front-office operations, community engagement, administrative support, and member relations. You will play a key role in delivering a world-class experience to members, guests, and partners, helping to build a thriving and collaborative community.

Role Purpose:

The Member Experience Executive will be responsible for managing front desk operations, executing administrative duties, fostering member engagement, and supporting community events. This role ensures that every touchpoint within the Company reflects a commitment to excellence, hospitality, and service.

Key Responsibilities:

Front Office & Client Services

• Welcome and direct guests, ensuring a professional and friendly first impression.
• Act as the first point of contact for all inquiries related to coworking services and events.
• Manage front desk operations, including call management, visitor log, and client service support.
• Process new member applications, onboarding, and access card distribution.
• Provide concierge services such as mail handling, room bookings, and member support.

Administrative & Operational Support

• Coordinate scheduling for meetings, workshops, and special events.
• Handle administrative tasks including petty cash management, invoicing, and recordkeeping.
• Manage requisitions for office expenditures and oversee maintenance of office equipment.
• Maintain confidentiality in handling sensitive information and correspondence.
• Update and manage inventory records, liaising with the Procurement and Projects Officer for supply needs.

Community Management & Engagement

• Foster a welcoming, vibrant, and collaborative atmosphere among members
• Develop and execute member engagement strategies through events, activations, and personal introductions.
• Co-create and coordinate a variety of events — including educational sessions, networking events, and community appreciation programs.
• Actively engage in the broader startup and tech community, attending local events and building networks.
• Support the promotion of the Company’s initiatives both online and offline.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Marketing, Social Sciences, or a related field.
• 1-2 years of experience in a customer service, community management, or front-office environment.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent communication skills — both written and verbal.
• Proficiency in administrative tools and customer management systems.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong interpersonal skills with a blend of friendliness, diplomacy, and assertiveness.
• Professional demeanor, punctuality, and a proactive attitude.

Skills and Attributes:

• Exceptional client relationship management skills.
• Active listening, emotional intelligence, and conflict resolution abilities.
• A passion for creating vibrant, inclusive, and dynamic communities.
• Creativity in problem-solving and event planning.
• Flexibility and adaptability in a fast-paced environment.
• Trustworthiness, discretion, and professionalism.