Overview: 

Our client is a trusted business support partner, helping organisations establish strong operational foundations through tailored services. They provide streamlined solutions that enable companies to operate efficiently, stay organised, and focus on growth.

Role Purpose:

As the Front Desk Officer, you will be the first point of contact for clients and visitors, reflecting the organisation’s professional image and values. You will play a key role in creating a welcoming environment, managing front office operations, and supporting smooth administrative processes within the organisation.

Key Responsibilities:

Client Reception & Communication

• Greet clients and visitors warmly, ensuring a professional and welcoming experience.
• Manage incoming phone calls, direct inquiries to appropriate departments, and take accurate messages.
• Respond to email and walk-in inquiries with clarity, professionalism, and promptness.
• Ensure that all front desk interactions reflect the organisation’s client-centric values.
  

Front Office Management

• Maintain a clean, organised, and presentable reception area that reflects the organisation’s professional image.
• Manage appointment schedules, client meetings, and boardroom bookings efficiently.
• Oversee the signing-in of guests and ensure adherence to office security protocols.
• Monitor and restock front desk supplies and stationery.
  

Administrative Support

• Assist with document handling, including photocopying, scanning, and filing of documents.
• Receive, sort, and distribute incoming mail, packages, and couriers.
• Provide clerical and administrative support to compliance and administrative teams as needed.
• Maintain accurate records of front desk activities, visitor logs, and calls received.
  

Coordination & Internal Communication

• Coordinate with internal departments to ensure timely and efficient client support.
• Assist the compliance and client service teams with preparing meeting materials and managing follow-ups.
• Maintain clear and effective communication with team members regarding client appointments and day-to-day office operations.

Professionalism & Client Experience

• Uphold the organisation’s standards of discretion, confidentiality, and professionalism in all interactions.
• Anticipate client needs and go the extra mile to ensure satisfaction.
• Handle client concerns or feedback at the front desk and escalate when necessary.
  

Requirements:

• Minimum of OND/HND/Bachelor’s degree in Business Administration, Office Management, or related field.
• 3 years of experience in a front desk or administrative role. 
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Well-organised with the ability to multitask and manage time effectively.
• Professional appearance and demeanour.
• Ability to maintain confidentiality and handle sensitive information with discretion.
  Proactive, courteous, and solution-oriented.

Benefits

• Transportation Allowance
• Health Insurance
• Annual Leave