Overview:

Our client is a premier business law firm dedicated to helping businesses thrive through comprehensive legal and regulatory solutions. They specialize in business formation, contract negotiation, regulatory compliance, tax advisory, and more, ensuring that over 2,500 clients remain fully compliant and positioned for growth.

They are currently seeking a Customer Service Officer who will serve as the bridge between the firm and its clients, delivering exceptional customer service and supporting the seamless execution of their legal services.

Role Purpose:

We are looking for a proactive and professional Customer Service Officer to serve as the primary link between the firm and its valued clients. You will handle client communications, provide updates, resolve concerns, and help ensure a smooth experience for all clients engaging with our legal and consulting services.

Key Responsibilities:

• Act as the first point of contact for client inquiries, complaints, and service requests.
• Assist with regulatory document filing, including TCC, NSITF, ITF, PENCOM, BPP, and others.
• Contribute to data collection, entry, and basic data analysis for reporting and service improvements.
• Maintain regular communication with clients to update them on the progress of their legal documents, applications, and service requests.
• Coordinate the preparation, review, and dispatch of client documentation, ensuring accuracy and timely delivery.
• Handle the official phone line and email communications, providing appropriate and professional responses to both current and prospective clients.
• Liaise with internal teams to monitor client work progress and provide regular reports to management.
• Investigate client concerns and assist in the resolution of issues, escalating as needed.
• Maintain accurate records of client interactions, service timelines, and follow-ups.
• Ensure all client correspondence reflects the brand’s professionalism and commitment to legal excellence.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Law, or a related field.
  2-3 years of experience in client service, customer support, or administrative roles, preferably within legal or professional services.
• Basic knowledge of data analysis and data management tools (e.g., Excel, Google Sheets, or CRM systems).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email tools.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• High attention to detail and can handle multiple tasks in a deadline-driven environment.
• Professional demeanour, confidentiality, and integrity in dealing with client matters.

Key Competencies:

• A proactive and solution-oriented individual.
• Ability to understand and communicate legal and regulatory procedures in simple terms.
• Organized and efficient, with strong follow-up skills.
• Comfortable working independently and as part of a team.
• Familiarity with CAC processes, tax documents, and regulatory compliance workflows is a plus.