Overview:

Our client is a premier business law firm dedicated to helping businesses thrive through comprehensive legal and regulatory solutions. They specialize in business formation, contract negotiation, regulatory compliance, tax advisory, and more—ensuring that over 2,500 clients remain fully compliant and positioned for growth. Our client is currently seeking a Client Relations Officer who will serve as the bridge between the firm and its clients, delivering exceptional customer service and supporting the seamless execution of their legal services.

Role Purpose:

As the Client Relations Officer, you will manage client communications, handle inquiries and feedback, oversee the preparation and dispatch of legal documents, and ensure clients receive timely updates. You will play a key role in enhancing client satisfaction, upholding our professional brand, and supporting efficient service delivery.

Key Responsibilities:

• Serve as the first point of contact for all client inquiries and complaints.
  
• Maintain ongoing communication with clients regarding the progress of their legal matters.
  
• Prepare, review, and dispatch client documentation with accuracy and attention to detail.
  
• Answer phone calls and emails professionally and provide relevant information to clients.
  
• Liaise with internal teams to monitor the status of client projects and provide updates to management.
  
• Resolve client issues promptly, escalating where necessary.
  
• Keep thorough records of client interactions and service timelines.
  
• Assist with filing and tracking regulatory compliance documents (TCC, NSITF, ITF, PENCOM, BPP, etc.).
  
• Ensure all communication aligns with the firm’s professional standards

Requirements:

• Bachelor’s degree in Business Administration, Mass Communication, Marketing,  or a related field.
  
• 1–2 years’ experience in a client-facing or administrative role, preferably in professional services.
  
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email tools.
  
• Strong written and verbal communication skills.
  
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  
• A team player with a professional demeanor and high regard for confidentiality.

Key Competencies:

• Proactive and solution-driven mindset.
  
• Ability to explain legal procedures clearly and simply.
  
• Strong organizational and follow-up skills.
  
• Works well independently and collaboratively.
  
• Familiarity with CAC processes and regulatory documentation is a plus.